What do I do if the car is not charging?
What does the red LED on the charger mean?
The charger is still working, but cannot be accessed or communicated with.
Why is charging taking so long?
Here's how to stop a charge session that continues even after disconnecting the vehicle from the charger.
The customer can not charge at home
The customer has disconnected the vehicle, but the charge it still ongoing in the app
The customer can not start a charge on a public charge spot
The customer has disconnected the vehicle, but the charge is still ongoing in the app
Here you can see how to spot the difference between a 1 phased charge cable and a 3 phased charge cable
If a customer wants to reassign ownership of a Zaptec charger, follow these instructions.